Goods which are sent on a Euro palette are delivered via forwarding company. The smaller packaged products are delivered through a parcel service. To get to know the delivery status most parcel services have a tracking service or you can always call us: +49 (0) 2961 – 97 97 00 or send an email to: email@example.com
Package shipment (up to 31,5kg)
The delivery is automatically insured up to a value of 500€. If value of the product is higher than 500€, we adjust the insurance automatically. If goods are damaged during transport, please ask the delivering parcel service employee to note this and then call our service department. Our service team will find a solution for the problem as soon as possible.
Goods on palettes / deliveries with forwarding company (off 31,5kg)
The delivery with the forwarding company is insured up to 2.000,-€. If the products value is higher than 2.000,-€, we adjust the insurance automatically. The goods are delivered on Euro palettes to avoid damages during transport. If the goods are damaged during transport, please ask the employee of the delivering forwarding company to note this on the shipping invoice and then call our service department. Our service team will find a solution for the problem without delay.
The forwarding company will give you a call to fix a delivery date. The goods are usually delivered by a single employee of the forwarding company. Therefore it would be cooperative if you could ask someone to help to carry the goods. If you are not able to find someone who can assist please feel free to contact us, the forwarding company can arrange for a second employee to help and will inform you regarding the costs for this service.
Shipping charges / Delivery to other countries
We ship our products worldwide. Because of the daily change of shipping prices for certain countries you only find the exact shipping charges for the countries mentioned below. If you want to know the shipping charges for your country, please contact our experienced service team.
Normally a beauty couch alone weighs between 35kg – 85kg. A complete compartment weighs between 75kg and 130kg. The shipping charges will be revealed before confirming your order. If you have any questions concerning shipping costs, please feel free to contact our competent service team.
In any case, it will be to your benefit to contact us concerning shipping costs so that we can arrange the most economic delivery for you.
Please feel free to contact us: phone: + 49 (0) 2961 – 97 97 00 or send an email: firstname.lastname@example.org